Terms and Conditions

Copyright
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2011 ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. ^ Top
Credit Cards
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your Credit Card is billed at time of purchase unless otherwise stated.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Shipping Policy
Items will be shipped according to selection from buyer regardless of actual shipping charges, unless otherwise stated.

Order Cancellation Policy

We understand that extenuating circumstances do exist after orders are placed. If an order needs to be canceled the following conditions must be met. If these conditions are met we will cancel your order and give you an appropriate refund. Please be aware that items that are made to order (eg. custom soap, bath salts, lip balms, etc) will not be eligible for refunds once they have been made. 

  • Your order must not have been shipped.
  • Any made to order items (eg. bath salts, lip balms, soap bars that have been cut or wrapped, etc.) that you have requested for your order must not have been made or processed prior to your cancellation request.

*Order restocking fee: Please be aware that a 25% order restocking fee may be applied to your order refund if your order is being processed by our packaging and shipping team at the time of cancellation. The term "processing" means that our team has started working on your order.* 




Multiple Product Orders by
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt unless otherwise communicated. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy by
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions by
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products by
We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment which may or may not require a refund.
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Privacy by
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites by
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns by

Due to the nature of our products and the inefficiency that returns cause, we do not normally accept returns on product especially when the product is purchased in multiple quantities and/or due to the customer "not liking the product". We currently have samples which can be tried. We also have no minimum order requirement so that small purchases can be made to test the product first, though we do have a small order fee. In any case, this is a safeguard put in place so that returns can be avoided. Therefore, before ordering in qty, please take advantage of this ability to purchase samples or smaller quantities "test" the product and making sure "this is the product for your circumstance".

With the above statement in mind, we understand that mistakes can happen. Please read the following to see if we will consider accepting your return and/or refund/replacement:

1) To return soap loaves, they must be "uncut" and the packaging not opened by the customer. We will not accept soap loaves that have been cut into bars (by us or the customer). If product was damaged or is defective, we can offer credit, replacement, or refund (will be determined case by case at our discretion).

2) We do not accept bath salt returns. Bath Salts are made to order. If there is a problem with the salts, you may request a refund, replacement, or credit (will be determined case by case)

3) We do not accept soap bar returns. Many of our soap bars arrive unwrapped/unpackaged, and it would be difficult to determine exactly what environment they were exposed to. Therefore we will not accept returns on soap bars. If there is a problem with your soap bars, please request a replacement, refund or credit (will be determined case by case).

4) We will not accept bottle, labels, or any packaging returns, no exceptions.

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Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

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Taxes by
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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